Learn more about how to develop a Quarterly Business Review (QBR) for Customer Success Executives and effectively demonstrate and maximize value to clients during QBRs. Watch as Irit Eizips, CEO of CSM Practice and Chad Horenfeldt, Director of Customer Success at Kustomer discuss in-depth some Quarterly Business Review (QBRs) Best practices and ways to drive more values for clients.
Watch this video to get a full understanding of How to Develop a Quarterly Business Review (QBR) for Customer Success Executives
01:20 Business Reviews
02:44 QBR’s Should/Should Not
06:34 QBR Call
16:48 Client Health Check
READ: QBR Best Practices:
Here’s more! You can download a FREE Business Review Template from us:
BONUS! Here’s a FREE Infographic: Your very own QBR Cheat Sheet:
Please share your experience and thoughts on this topic in the comments below.
READ: QBR:5 Rookie Mistakes You Should Avoid by Irit Eizips https://www.csmpractice.com/qbr-5-rookie-mistakes-you-should-avoid/
You may also find this video interesting: How to capture Business Outcomes During a QBR https://www.youtube.com/watch?v=i2GH_GKp7pQ
READY TO BUILD A WORLD-CLASS CUSTOMER SUCCESS PROGRAM?
Working with our world experts will provide your leadership team with the focus they need to deliver ongoing improvements to your Customer Success approach. With our programs, you will have access to expert advice, innovative strategies, and proven methods. Your team will adapt new processes and face your unique core challenges in a manner tailored to your business model with expert-led training sessions.
️ To begin your journey to becoming a best-in-class Customer Success organization, contact us today: https://csmpractice.lpages.co/call/
LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:
Subscribe to CSM Practice YouTube channel:
Listen to our Podcast:
Follow us on TikTok:
Sign up to receive our Weekly Newsletter:
Download CS Templates and Infographics:
READ our Customer Success BLOGS:
FOLLOW us on LINKEDIN: